سياسة الاستبدال والاسترجاع

Return policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him from the store within the seven days following the date of receiving the product, and he does not have the right to replace the product after passing the seven days. 2- The condition for replacing the product is that the product be in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company, and if there are defects or errors, the consumer will be compensated. How can I replace one of the products I purchased? If you are dissatisfied with the product due to a defect that occurred during shipping or if you received a different product than your order, all you need to do is contact customer service at the number: Saudi Arabia: 0533998424 rest of the world: 966533998424+ or send an email to [email protected] within 7 days of receiving your order. You will receive a return slip from [email protected]. Print it out and bring it to the nearest shipping office according to the slip sent to you, keeping the product unused, in good condition, with the attached tags intact, the original packaging undamaged, and considering the necessity to ship the product inside a Shadharat Al-Musk box. How long is the period during which I can replace the product? You have the right to replace the product within the first 24 hours from the date of receiving the order, and the product must be in its original unopened packaging. Considering the necessity to ship the product inside a Shadharat Al-Musk box. How long does the product replacement process take? Please inform us of your wish to replace the product as soon as possible if it was damaged during shipping or if there was an error in the order. We will contact you and send a delivery representative to your home within two working days to collect the product, and we will immediately issue the replacement voucher and send it to you via email or WhatsApp. I no longer want to buy the product, can I cancel the order before the product arrives? Our top priority at Shadharat Al-Musk is that you feel comfortable while ordering the products you truly want to buy. If you wish to cancel your order, you should inform us as soon as possible, as the cancellation process depends on the start of the shipping process. Please send the cancellation request by email to [email protected] including the order number and reason for cancellation, or contact the customer service team at the number: Saudi Arabia: 0533998424 rest of the world: 966533998424+ and we will proceed with the necessary procedures. However, if the order has been shipped, we cannot cancel it. Please note that if the order is canceled after shipping or if you do not respond to the delivery company's employee for reasons other than reasonable, you may be subject to suspension of cash on delivery service for your account. Can I get a refund of the amount I paid? You have the right to refund the amounts you paid if the product received is damaged during shipping or if you received a different product than your order, by exchanging it for gift vouchers of the same value, or we offer you free product replacement, where we cover the costs of returning the product and shipping. This method allows you to purchase another product of the same value. For example, if you paid 100 riyals for a product, we will issue you a purchase voucher worth 100 riyals once you return the product. Return policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product presented to him from the store within the seven days following the date of receiving the product, and he does not have the right to that product after passing the seven days. 2- The condition for returning the product is that the product be in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer.